The digital front desk employee for African SMBs.
Soma handles your customer operations end to end. Conversations, payments, bookings, follow-ups, records. Across WhatsApp, Instagram, Facebook, and your website. Not a chatbot. An operational agent that runs your front desk the way a trained employee would.
Not replies. Operations.
There is a difference between a tool that answers messages and one that runs a process. Soma runs the process.
Soma
Conversations
Soma receives every customer inquiry across WhatsApp, Instagram, Facebook, and your website. It identifies who they are, what they need, and responds the way a trained employee would - warm, clear, and in context. Not a script. Not an FAQ bot. An agent that understands your business and represents it properly.
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Payments
Soma generates payment links tied to specific customers and specific services. It tracks whether payment has been made. When it clears, it updates the record and moves the case forward automatically. No screenshots. No manual checking. No following up.
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Bookings
Soma checks your availability, offers slots, confirms appointments, and sends reminders before the date. Cancellations and rescheduling happen in conversation. Your calendar stays accurate without you touching it.
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Follow-Ups
Every commitment made in every conversation is logged. When a follow-up is due, Soma sends it - proactively, without being asked. Customers hear back when they were told they would. Nothing is forgotten. No one feels abandoned.
Get NotifiedRecord Keeping
Every customer interaction, order, payment, and booking is structured and saved automatically. Your business always has an accurate record of every customer and every case. No manual data entry. No gaps.
Get NotifiedAsk about your business…
Enter to send
Business Intelligence
Soma tells you what is actually happening in your business. What customers are asking most. Where cases are stalling. What revenue came in. Which follow-ups are overdue. Plain language. Every week. So you make decisions based on data, not instinct.
Get NotifiedHow Soma Works
Set up like you would train a new employee.
Share your business knowledge
Upload documents, paste text, or type directly. Your services, pricing, policies, operating hours, payment terms. Whatever a front desk employee would need to know.
Add Knowledge
Share your services, prices, and policies. Soma uses this to help customers.
Upload your service menu, price list, policy doc…
Enter to send · Shift + Enter for new line
Connect your channels
Link your WhatsApp, Instagram, Facebook, and website. Soma becomes your unified front desk across all of them.
Integrations
Connect your channels — Soma handles the rest.
Messaging Channel
Messaging Channel
Messenger
Messaging Channel
Website Chat
Messaging Channel
Soma operates
Customers message. Soma responds, qualifies, takes orders, generates payment links, books appointments, updates records, and follows up. Automatically.
Conversations
Soma is handling all channels
WhatsAppWhat are your prices for business registration?
InstagramCan I book a consultation for next week?
WhatsAppI'd like to pay for my LLC registration
You stay in control
See everything in Soma Desk. Step into any conversation. Pause the agent. Update its knowledge. You are never locked out.
Abena Boateng
WhatsAppHi, I wanted to follow up on my trademark registration.
9:02 AM
Hi Abena! Your application is still under review at the registrar. Expected turnaround is 5–7 business days.
9:02 AM
Soma
It's been 10 days already. I'm getting worried.
9:14 AM
Soma is handling this conversation
Share your business knowledge
Upload documents, paste text, or type directly. Your services, pricing, policies, operating hours, payment terms. Whatever a front desk employee would need to know.
Connect your channels
Link your WhatsApp, Instagram, Facebook, and website. Soma becomes your unified front desk across all of them.
Soma operates
Customers message. Soma responds, qualifies, takes orders, generates payment links, books appointments, updates records, and follows up. Automatically.
You stay in control
See everything in Soma Desk. Step into any conversation. Pause the agent. Update its knowledge. You are never locked out.
Add Knowledge
Share your services, prices, and policies. Soma uses this to help customers.
Upload your service menu, price list, policy doc…
Enter to send · Shift + Enter for new line
Setup by sharing, not configuration.
No workflow builders. No automation diagrams. No technical setup. Just share what Soma needs to know - your services, pricing, policies, operating hours. Soma learns and starts working immediately.
Kofi Owusu
WhatsAppSoma is handling this conversation
Your business, visible.
Most business owners do not actually know what is happening in their operations at any moment. Conversations are scattered. Records are incomplete. Follow-ups live in someone's head.
0
Conversations
0
Payments
0
Bookings
Live Activity
Operations View
Every active customer, every pending case, every payment, every booking - in one place. Not across five apps. One place.
Conversations
Ama Owusu
9:02Got it — I'll send you the checklist.
Kofi Mensah
9:14How long does the process take exactly?
Ike Benson
9:22Payment link sent. GH₵850.
Step In Anytime
See a conversation that needs you? Jump in. Reply directly. Give Soma new instructions. Resume when you are ready.
Business Intelligence
LiveLLC Registration
Top inquiry
< 1 min
Avg response
84%
Completion rate
61%
Returning customers
Business Intelligence
Every conversation your business has is data. Who asked. What they needed. Where they dropped off. What brought them back. What caused complaints. Soma structures that data in real time.
Built for how African businesses actually operate. Not adapted for it.
African Conversational Intelligence
Soma was built from the ground up for the African market. For how your customers communicate. For how your business actually runs. For what your team can actually use without a developer.
Memory That Never Fades
Soma remembers every customer across every conversation on every channel. A customer who messaged six months ago is recognized, their history is retrieved, and the conversation picks up where it left off. They never repeat themselves.
Human Control, Always
Soma is not autonomous. It is a co-worker. You can pause it, jump in, edit its response, or take over entirely. When something is beyond its mandate, it alerts you with context and waits. You own your business. Soma works for you.
Proactive, Not Reactive
Soma does not wait to be asked. It follows up when follow-ups are due. It sends reminders before appointments. It flags overdue cases. It re-engages customers who went quiet. This is the difference between a messaging tool and an operational agent.
Built for structured, African SMBs.
Soma is not for every business. It is for businesses handling real customer volume, running real processes, and feeling the operational weight of managing it all manually.
Compliance Firms
Client onboarding, document collection, application tracking, payment confirmation, status updates. Soma manages the full client lifecycle from first message to case completion.
Private Health Insurance Brokers
Plan enquiries, enrollment processing, claims queries, renewal reminders, corporate client management. High volume, complex product, customers who need clear guidance. Soma handles every touchpoint professionally.
Private Clinics and Specialist Centres
Appointment booking, patient intake, insurance coordination, follow-up after visits. Soma runs the administrative front so your clinical team focuses on clinical work.
Retailers and Product Sellers
Customers send product enquiries, screenshots of items they want, order requests. Soma receives these, checks availability, processes orders, generates payment links, and sends updates. High volume, fast-moving, zero dropped orders.
Restaurants and Food Businesses With Real Volume
Not casual sellers. Businesses taking significant daily orders across multiple channels. Soma receives orders, logs them, confirms payment, coordinates delivery updates, and keeps every customer informed without the owner managing each conversation manually.
Professional Service Firms
Recruitment agencies, digital agencies, consulting firms, real estate offices. Structured processes, professional clients, high inquiry volume. Soma ensures every client feels attended to from first contact to final delivery.
Built to protect every business & conversation,
End-to-End Encryption
Industry-standard 256-bit AES encryption keeps your internal ledgers and customer conversations entirely unreadable to outsiders.
Zero-Risk Transactions
Seamless, secure payment processing backed by Paystack's Level 1 PCI-DSS compliance.
Total Data Isolation
Your catalog, clients, and rules are fenced off. Soma only serves your business, using only your data. No cross-contamination.
Ghana DPA Compliant
100% compliant with Act 843. We protect your customers' data so you never have to worry about compliance risks.
Let Soma handle your front desk. You have a business to run.
Soma handles conversations, payments, bookings, follow-ups, and records. Setup in minutes. No technical knowledge required. No credit card needed to start.