Stop managing software. Let Soma run the operations.
Soma sits between your customer chats and your operations. It responds, schedules, reconciles, and follows up automatically, keeping your daily business running smoothly without requiring your constant attention.
Soma runs your daily business operations
Most platforms give you a dashboard, a workflow builder, and a set of automations to configure. You still make the decisions. You still manage the logic. The platform just makes it slightly faster.
Soma works differently. You tell Soma about your business - your services, your processes, your policies. Soma understands that context and operates from it. When a customer messages, Soma does not wait for you to assign a workflow. It reads the situation, decides what needs to happen, and handles it. End to end.
That is what operational means. Not assisted. Handled.
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Upload your service menu, price list, policy doc…
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Every part of your customer operation. In one agent.
One Unified Channel
Soma unifies all of your channels. One inbox. One agent. One view of every customer regardless of where the conversation started. You never miss a message because you were checking the wrong app.
Conversations
Soma takes over your front-desk operations across WhatsApp, Instagram, Facebook, and your website. Operating like a fully trained employee, it qualifies leads, answers questions, and represents your brand with warm, contextual replies. Not an FAQ bot. An agent that understands your business and represents it properly.
Payments
Soma handles payments directly inside the chat, eliminating checkout friction. When an order is ready, a Pay Now button prompts customers to confirm payment without leaving the conversation. Soma verifies the transaction instantly and moves the order forward. No external links. No manual verification. No chasing screenshots.
Bookings and Appointments
Soma manages your scheduling end-to-end, keeping your calendar filled without the back-and-forth. It maps your availability, coordinates slots, confirms bookings in the chat, and sends automated reminders. Cancellations and rescheduling are handled conversationally, keeping your schedule accurate with zero manual effort.
Order Management
Soma receives orders, logs them with full customer details, confirms payment, and coordinates the next step. Every order is tracked from placement to completion. Customers receive updates at each stage. You see the full picture in Soma Desk.
Follow-Ups
Every commitment made in every conversation is logged automatically. When a follow-up is due - an update promised, a document expected, a request that should have been resolved - Soma sends it proactively. Not because you reminded it. Because it knows what was promised and when.
Record Keeping
Every interaction, order, payment, and booking is structured and saved in real time. Your business always has a complete, accurate record of every customer and every request. No manual data entry. No gaps. No information living in someone's head.
Customer Memory
Soma builds a persistent profile for every customer across every conversation on every channel. A customer who messaged six months ago is recognized immediately. Their history is retrieved. The conversation picks up in context. They never repeat themselves and they never feel forgotten.
Business Intelligence
Every conversation your business has is data. Who asked. What they needed. Where they dropped off. What brought them back. What caused complaints. Soma structures that data in real time.
Your business, visible.
Most business owners do not actually know what is happening in their operations at any moment. Conversations are scattered. Records are incomplete. Follow-ups live in someone's head.
The Operations Desk
Get complete visibility and control over your customer interactions. Instead of messages getting lost across scattered channels like WhatsApp, Instagram, and Messenger, Soma brings every conversation, order, and booking into a single, unified desk. Manage your entire front desk from one screen.
Step In Anytime
Soma works alongside you, not instead of you. You are never locked out of your own channels. You can step into any live conversation at any moment, reply directly, or guide the agent, and let Soma resume running the process when you step back.
Business Intelligence
Turn unstructured chat histories into clean, structured operational and financial records. Understand your daily performance to make informed decisions. By maintaining verified data of your daily activity, Soma builds the track record needed to make your business bankable and ready for growth financing.
Setup by sharing, not configuration.
No workflow builders. No automation diagrams. No technical setup. Just share what Soma needs to know - your services, pricing, policies, operating hours. Soma learns and starts working immediately.
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Soma is handling this conversation
Let Soma manage your front desk. You have a business to run.
Soma manages the constant flow of messages, bookings, and payments across WhatsApp, Instagram, Facebook, and your website. Keep your customers attended to instantly, while building a clean record of your daily operations.