Soma handles your operations. You run your business.
Soma is not a toolset you manage. It is a connected operational agent that handles conversations, payments, bookings, orders, follow-ups, and records - automatically, across every channel, from one system.
Soma runs your daily business operations
Most platforms give you a dashboard, a workflow builder, and a set of automations to configure. You still make the decisions. You still manage the logic. The platform just makes it slightly faster.
Soma works differently. You tell Soma about your business - your services, your processes, your policies. Soma understands that context and operates from it. When a customer messages, Soma does not wait for you to assign a workflow. It reads the situation, decides what needs to happen, and handles it. End to end.
That is what operational means. Not assisted. Handled.
Add Knowledge
Share your services, prices, and policies. Soma uses this to help customers.
Upload your service menu, price list, policy doc…
Enter to send · Shift + Enter for new line
Add Knowledge
Share your services, prices, and policies. Soma uses this to help customers.
Upload your service menu, price list, policy doc…
Enter to send · Shift + Enter for new line
Every part of your customer operation. In one agent.
One Unified Channel
Soma unifies all of your channels. One inbox. One agent. One view of every customer regardless of where the conversation started. You never miss a message because you were checking the wrong app.
Conversations
Soma receives every customer inquiry across WhatsApp, Instagram, Facebook, and your website. It identifies who they are, what they need, and responds with the context of everything it knows about that customer and your business. Not a script. Not a menu. A response that moves the conversation forward the way a trained employee would.
Payments
Soma generates payment links tied to specific customers and specific services. It tracks whether the link has been opened, whether payment has been made, and whether it has cleared. When payment confirms, Soma updates the customer's record and moves their request to the next stage automatically. No manual confirmation. No chasing.
Bookings and Appointments
Soma checks availability, offers the right slots, confirms appointments in conversation, and sends reminders before the date. Cancellations and rescheduling are handled without you stepping in. Your schedule stays accurate without you managing it.
Order Management
Soma receives orders, logs them with full customer details, confirms payment, and coordinates the next step. Every order is tracked from placement to completion. Customers receive updates at each stage. You see the full picture in Soma Desk.
Follow-Ups
Every commitment made in every conversation is logged automatically. When a follow-up is due - an update promised, a document expected, a case that should have been resolved - Soma sends it proactively. Not because you reminded it. Because it knows what was promised and when.
Record Keeping
Every interaction, order, payment, and booking is structured and saved in real time. Your business always has a complete, accurate record of every customer and every case. No manual data entry. No gaps. No information living in someone's head.
Customer Memory
Soma builds a persistent profile for every customer across every conversation on every channel. A customer who messaged six months ago is recognized immediately. Their history is retrieved. The conversation picks up in context. They never repeat themselves and they never feel forgotten.
Business Intelligence
Every conversation your business has is data. Who asked. What they needed. Where they dropped off. What brought them back. What caused complaints. Soma structures that data in real time.
Your business, visible.
Most business owners do not actually know what is happening in their operations at any moment. Conversations are scattered. Records are incomplete. Follow-ups live in someone's head.
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Conversations
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Payments
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Bookings
Live Activity
Operations View
Every active customer, every pending case, every payment, every booking - in one place. Not across five apps. One place.
Conversations
Ama Owusu
9:02Got it — I'll send you the checklist.
Kofi Mensah
9:14How long does the process take exactly?
Ike Benson
9:22Payment link sent. GH₵850.
Step In Anytime
See a conversation that needs you? Jump in. Reply directly. Give Soma new instructions. Resume when you are ready.
Business Intelligence
LiveLLC Registration
Top inquiry
< 1 min
Avg response
84%
Completion rate
61%
Returning customers
Business Intelligence
Every conversation your business has is data. Who asked. What they needed. Where they dropped off. What brought them back. What caused complaints. Soma structures that data in real time.
Setup by sharing, not configuration.
No workflow builders. No automation diagrams. No technical setup. Just share what Soma needs to know - your services, pricing, policies, operating hours. Soma learns and starts working immediately.
Kofi Owusu
WhatsAppSoma is handling this conversation
Let Soma handle your front desk. You have a business to run.
Soma handles conversations, payments, bookings, follow-ups, and records. Setup in minutes. No technical knowledge required. No credit card needed to start.