In Soma you don't build workflows, or manage logic
Soma is not a toolset or a dashboard. It’s a connected operational system that executes conversations, payments, orders, bookings, and follow-ups as structured workflows.
Built-in operational features
Customer Memory
Soma remembers every customer: their orders, history, and preferences.
Real-Time Payment Tracking
Soma confirms payments instantly and updates customers automatically.
Automatic Record Keeping
Every order, payment, and customer detail is logged in real time.
Order Tracking Pages
Customers receive a unique link to track order status without messaging you.
SMS Alerts
Critical updates sent via SMS to you and your customers.
Smart Escalation
Soma flags complaints and urgent issues, alerting you instantly.
Human Control, Always
Pause Soma anytime, step into conversations, take over manually, then let Soma resume. You're never locked out.
One system. Real operations
Soma is designed to grow with your business, from simple operations to complex business operations, without increasing operational chaos.
Soma Desk
Soma Desk is your operational headquarters. See every conversation, track every order, monitor payments, and manage alerts. All in one place.
You don't build workflows or manage rules. You monitor operations, give instructions, and let Soma handle execution.
Ops Insight
Know what's happening in plain language. Soma doesn't overwhelm you with dashboards. It tells you what matters.
Core Capabilities
Agentic Core
Observe, reason, act, confirm, learn. Soma handles multi-step workflows with guardrails.
WhatsApp-First
Primary channel via WhatsApp (Twilio → Meta path). SMS reserved for critical alerts only (not chat or fallback).
State-Aware Ops
Operational states (Awareness → Risk/Escalation) drive correct actions, not scripts.
Payments & Records (Opt-In)
Paystack payments, Google Sheets/Excel records—only when the business enables them.
Appointments (Opt-In)
Google Calendar integration for in-chat bookings, only when enabled.
Alerts & Escalation
Automatic detection of complaints, delays, and risk; human handover with context.
Integration Control
Opt-in for payments, calendar, sheets, SMS. Soma adapts behavior to enabled integrations.
Security & Compliance
RLS isolation, 256-bit AES, PCI-DSS via Paystack, Ghana Data Protection Act compliance.